Terms & Conditions

Introduction

These Terms and Conditions govern the use of the cleaning services provided by Binvestments Ltd T/A BIN BLAST, a mobile wheelie bin cleaning service for residential and commercial properties. By submitting a Request for Service, you ("Customer") confirm your acceptance of these Terms.

Services

BIN BLAST offers scheduled mobile cleaning services for wheelie bins. This service is available for both residential and commercial properties.

Customer Responsibilities

Next Day Service

Customers must leave or place their bins kerbside for cleaning on the day following waste collection. Bins should remain kerbside until 5 PM to be cleaned. Customers will be informed of service completion. If bins cannot be left kerbside, they must be placed on an accessible part of the property visible from the kerbside (e.g. beside letterbox).

Cleanliness and Preparation

Bins must be empty for cleaning, excluding any waste that is stuck to the bin (e.g. organic waste which has collected and remains at the bottom of the bin).

Sticker Identification

Stickers will be placed on bins during the first service visit and should not be removed or transferred to other bins.

Gated Community Access

Customers in gated communities must provide gate codes or ensure that BIN BLAST has access through the community's guard house on the scheduled service date.

BIN BLAST Responsibilities

If BIN BLAST is unable to provide scheduled services due to reasons beyond the Customer's control, such as inclement weather or equipment failure, the service will be rescheduled for the next possible visit. Customers will be notified of the new visit time and date.

Charges and Payments

Automatic Payments

Charges for recurring services are automatically processed on each cleaning date in accordance with the date of first purchase. BIN BLAST will charge the Customer's debit or credit card on file. Payment methods can be updated by contacting BIN BLAST at wash@binblast.co.nz or calling 0800 BIN BLAST (0800 246 252).

Declined Payments

In case of declined payments, BIN BLAST will attempt to contact the Customer for a new payment method. Services will be suspended until payment is resolved.

Cancellation of Service

Services may be cancelled or rescheduled at any time by sending an email to wash@binblast.co.nz. Cancellations must be received 72 hours prior to the next billing cycle to avoid charges.

Modifications to Terms

BIN BLAST reserves the right to modify these terms and introduce new charges. Customers will be notified by email of any significant changes. Continued use of services following such notifications will constitute acceptance of the new terms.